Frequently Asked Questions
How does your holiday lighting work?
You purchase your lights from us, we install them, we take them down and we store them for the year. All you need to do is have a vision of what your holidays will look like! Your following years will be the cost of installation, takedown and storage fees. However, you can always add on. So if you decide to, product cost is added in.
Will you install lights that I already own?
No, we do not use pre-existing holiday lights. The reason is that we cannot warrant the quality of your existing lights, your lights may not be in working order and we may not be familiar with your product. It’s best for both parties to use product that we are familiar with so that your holiday lighting will be installed correctly and work properly during the holiday season.
What is involved in a holiday design consultation?
One of our holiday designers will meet you at your home during the day or in the early evening and go through our extensive product catalog. Once you have decided on the style of lights, displays and accessories, a holiday design will be put together and a proposal will be sent to you via email. There are many options so in most cases, several proposals may be sent. You may want to edit down or add on to the initial proposal. A proposal can also be done via email by sending in photos of you home. Once received, one of our designers will do a phone consultation to discuss lighting options.
Is there a charge for a holiday design consultation?
There is no charge for the following areas: Virginia Beach, Chesapeake and Norfolk. Outside of these three areas, there may be a small charge that can be deducted to the acceptance of your proposal.
What type of investment am I looking at for holiday lights?
Each job is custom designed and depends on house size and style of lights. A holiday design consultation will give you a better idea of what works best for you and your holiday budget. Keep in mind that the first year is always the most expensive due to the cost of purchasing your product.
What are my payment options?
We accept cash or check only. After acceptance of your proposal, a deposit is due which includes the cost of your product, misc. items (timers, ext. cords, etc…), shipping and tax. After installation is complete, the remaining balance is due.
What type of warranty do I have on my lights?
Your lights are covered under a 2-year limited product warranty starting at the date of your first installation. Service fees may apply.
How and where do you store my lights?
We store your lights in an off site storage warehouse in their original packaging. They are insured by us for the entire year that we have them. Before the holiday season starts, we go through your lights and make sure they are all working properly and if any replacements need to be done. If this is required, we will inform you of options for replacement.
How long will my installation take and do I need to be home?
Most jobs should take 1 day for installation and you don’t need to be home unless you prefer to. All electrical outlets that are used for the holiday lights are exterior so all work is done outside.
What is your holiday time frame?
Due to installations going up before Thanksgiving, holiday design consultations are done as early as September and recommended to be done by mid October. By scheduling an early consult, you’ll ensure yourself to be on the calendar for installation earlier in the season. Installations start November 1st and end December 10th. Discounts are given for early installations (end of October) and extra charges are added for late season installs.